nationwide gas, electric and water connection experts
Privacy Policy
OUR INTENT
We are committed to safeguarding the privacy of users to our site and we will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998 (the “Act”).
CHANGES TO DATA PROTECTION LEGISLATION
Data Protection legislation and the Act is currently going through a period of change. The introduction of the European Union’s General Data Protection Regulation (GDPR) and the new British Data Protection Bill, which will replace the Act and is currently passing through Parliament is the basis of this change. This Privacy Notice is therefore intended to comply with the Act and GDPR but may change over time.
DATA SUBJECT’S TERMS & CONDITIONS
This Privacy Notice & Cookie Policy, forms part of our Terms & Conditions and should be read by Data Subjects, i.e. “you,” or any identifiable person using this site and Full Power Utilities services (see below).
DATA SUBJECT’S TERMS & CONDITIONS
This Privacy Notice & Cookie Policy, forms part of our Terms & Conditions and should be read by Data Subjects, i.e. “you,” or any identifiable person using this site and Full Power Utilities services (see below).
PURPOSE OF PROCESSING PERSONAL DATA
We collect personal data for two reasons. Firstly, to process your account and secondly, to provide you with the best possible service, including providing tenders on behalf of our third party partners.
LAWFUL BASIS OF PROCESSING PERSONAL DATA
The lawful basis of processing your personal data are as follows:
- Legitimate Interest.As part of general marketing activities.
- Once you have agreed to this Privacy Notice & the Cookie Policy of our Terms & Conditions, we will process your personal data on the basis of Consent.
- Once you have started the process of signing a contract we will process your personal data on the basis of a Contract, even if the process hasn’t been completed.
CATEGORIES OF PERSONAL DATA PROCESSED
The information we hold should be accurate and up to date. The personal information which we hold will be held securely in accordance with our internal security policy and the law. The type or categories of personal data we will collect about you includes your:
- Name;
- Company name;
- Postal address;
- Business address;
- Contact telephone numbers (land, mobile, fax);
- Email address; and
- Bank details. They are not stored on our website, or elsewhere. They are used only when providing suppliers details for contracts.
CATEGORY OF RECIPIENTS OF PERSONAL DATA
Your name, email and postal address will be passed to suppliers for the purpose of administration, safety and security. This may include supplementary information.
TRANSFER OF PERSONAL DATA OUTSIDE THE EEA (EUROPEAN ECONOMIC AREA)
Personal data will only be transferred outside the EEA or other areas of adequacy determined by the EU, to support the administration in those countries. If this is required, consent will be explicitly requested from you.
SENSITIVE PERSONAL DATA
We will never collect sensitive personal data about you without your explicit consent and a clear explanation why it is required.
SALE OR PASSING OF PERSONAL DATA TO THIRD PARTIES
We will not sell your personal data to any company.
RETENTION OF PERSONAL DATA
We will retain your personal data to support our records for 5 years to support our obligations to HMRC, and for reference for future business transactions. Once this period is reached we will securely dispose of your personal data.
DATA SUBJECT’S RIGHTS
Under the Act and in even more so under the GDPR you have a number of Rights which we have outlined below:
- Right of Access.You are entitled to access your personal data so that you are aware of and can verify the lawfulness of the processing. This is achieved through the mechanism of Subject Access Rights (SAR) and you have the right to obtain:
- Confirmation that your data is being processed;
- Access to your personal data (a copy); and
- Other supplementary information, which corresponds to the information in this privacy notice.
Identify Verification.To protect your personal data, FPU will seek to verify your identity before releasing any information, which will normally be in electronic format.
- Right of Rectification.You are entitled to have personal data rectified if it is inaccurate or incomplete. FPU will respond within one month of your request. In the unlikely event FPU does not take action to the request for rectification, FPU will inform you of your rights to complain or seek judicial remedy.
- Right of Erasure.You may request the deletion or removal of personal data where there is no compelling reason for its continued processing. The Right to Erasure does not provide an absolute ‘right to be forgotten,’ especially once the processing is based upon a contract. However, you do have a right to have personal data erased and to prevent processing in specific circumstances:
- Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed;
- When you withdraw consent (and this is the basis of processing);
- When you object to the processing and there is no overriding legitimate interest for continuing the processing;
- The personal data was unlawfully processed;
- The personal data has to be erased in order to comply with a legal obligation.
- Right to Restrict ProcessingUnder the Act, you have a right to ‘block’ or suppress processing of personal data. The restriction of processing under the GDPR is similar. When processing is restricted, FPU is permitted to store the personal data, but not further process it. In this event exactly what is held and why will be explained to you.
- Right to Data PortabilityYou may request to obtain and reuse your personal data for your own purposes across different services. This allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability. The Right to Data Portability only applies:
- To personal data you have provided to FPU
- Where the processing is based on your consent or for the performance of a contract; and
- When processing is carried out by automated means.
- In these circumstances FPU will provide a copy of your data in CSV format, free of charge, without undue delay and within one month. If there is a delay to this, you will be informed.
- Right to ObjectYou have the right to object to:
- Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
- Direct marketing (including profiling); and
- Processing for purposes of scientific/historical research and statistics.
- FPU do not participate in the first and third activities, however do conduct marketing activities as explained above.
- Automated Decision Making and ProfilingFPU does not employ any automated decision-making or conduct profiling of Data Subjects. However, if you have consented to be held on our Customer Relationship Management (CRM) data base we may periodically send you marketing information so that you are informed of upcoming events, business, updates and information about and pertaining to Full Power Utilities. These will be automated but they do not involve automated decision-making or profiling.
OUR POLICIES
INFORMATION WE COLLECT AUTOMATICALLY
The information we collect from you enables us to fulfil your request for our services – namely, to send you information or content in which you may be interested, and keep you abreast of any updates related to our Site. We also use this information to personalise and continually improve our Site.
INFORMATION WE COLLECT AUTOMATICALLY
On our Site, we may use cookies and other automated devices to collect information about you when you visit our Site and register for the Site. Specifically, we may collect the following information about your use of the Site via these technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; length of time you visit our Site; and the referring URL, or the webpage that led you to our Site.
We may also use automated devices and applications, such as Google Analytics and Facebook Insights, to track usage of our Site. We may use the information gathered through these methods in anonymous or aggregated form to analyse ways to improve our Site. This information may also be associated with your username or email address and may be combined with other information, including personally identifiable information that we collect about you.
SITE ANALYTICS
As noted, we may use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site. We use these tools to help us improve our Site, performance and user experiences.
HOW DO WE USE YOUR INFORMATION?
We use the information that we gather about you for the following purposes:
- To fulfil services related to your Account to you, to communicate with you about your use of our Site or products that we offer or make available through the Site, and for other customer service purposes.
- To respond to any inquiries, you submit to us.
- To operate and improve the Site.
- Where permitted by law, for marketing and promotional purposes; for example, we may use your information, such as your email address, to email you news and our newsletters.
- To better understand how users access and use our Site and Account, both on an aggregated and individualised basis, for the purposes of improving our Site.
GDPR
We take responsibility for complying with the GDPR, at the highest management level and throughout our organisation.
We keep evidence of the steps we take to comply with the GDPR.
We put in place appropriate technical and organisational measures, such as: adopting and implementing data protection policies (where proportionate);
- – taking a ‘data protection by design and default’ approach – putting appropriate data protection measures in place throughout the entire lifecycle of our processing operations;
- putting written contracts in place with organisations that process personal data on our behalf;
- maintaining documentation of our processing activities;
- implementing appropriate security measures;
- recording and, where necessary, reporting personal data breaches;
- carrying out data protection impact assessments for uses of personal data that are likely to result in high risk to individuals’ interests;
- appointing a data protection officer (where necessary); and
- adhering to relevant codes of conduct and signing up to certification schemes (where possible).
We review and update our accountability measures at appropriate intervals.
1. DEFINITIONS
You/Your: The customer.
The Company/We: Sun Utilities trading as Sun Utilities. Registered address: 1 Brunel Way, Slough SL1 1FQ.
Quotation: The cost of the works to be carried out as priced by The Company, supplied in written form and based on information provided by you to The Company, either online or over the telephone.
Acceptance: Your acceptance of the agreed works, price and terms and conditions as provided in the Quotation.
The Contract: The offer and acceptance between The Company and You.
Acceptance Period: The amount of time during which the quotation remains valid before a new quotation is required- 45 days unless otherwise stated.
Site: The premises where the works are to be carried out
Estimated Start date: The date which has been agreed between The Company and You that the works are expected to begin. The Works: The fitting, removal or moving of pipework and metering equipment as detailed in the quotation.
Parties: You and the Company.
Price: The amount to be paid by You to The Company in respect of the works to be carried out. The price will include VAT at the current rate.
Works Provider: The metering and/or supply company and/or their subcontractors. who will attend your premises to do the work on our behalf.
Meter(s)/ Metering Equipment: The measuring device (and any ancillary devices) that record the amount of gas passing through it so that bills for usage can be issued by the registered gas supplier.
Outlet: Your own pipework and appliances connected thereto on your Pipework/ side of the gas meter.
2. THE CONTRACT
2.1. If You wish to accept our Quotation please sign and return the acceptance form to The Company within the Acceptance Period along with payment in full of the price quoted, whereupon The Contract with The Company becomes legally binding on both You and The Company.
2.2. If paying by cheque, payment is not deemed to be made until the funds have cleared in our account.
2.3. We will keep you informed of the likely start date.
3. CUSTOMER OBLIGATIONS
Upon entering this Contract You accept that:
3.1. Full payment of the price quoted will be made before The Works begin. You will be liable for any additional and/ or unforeseen costs incurred by The Company due to variations or changes in the scope of The Works to be carried out (whether at Your request or because of unexpected circumstances arising as the works progress). Work may be suspended until further payment is received from You to cover such costs.
3.2. All information provided by You is accurate and you acknowledge that the Quotation has been given on the basis of such information
3.3. You will obtain and supply all necessary consents required to complete the Works.
3.4. You will notify the Company immediately of any changes to any of the information that You have previously provided to the Company.
3.5. You will provide, to the Works Provider, unhindered access to the Site for the purpose of carrying out The Works (and any necessary or requested variations).
3.6. You accept liability for any losses or costs that The Company might incur as a result of any failure on Your part to comply with Your responsibilities under this Agreement.
4. COMPANY OBLIGATIONS
Upon entering into this agreement, The Company accepts that:
4.1. We will endeavour to ensure that The Works begin as soon as reasonably possible after the Estimated Start Date.
4.2. We will endeavour to ensure that The Works are completed within the time period estimated and agreed with you. If delays arise We will inform you.
4.3. The pipework and/or Metering Equipment supplied will be such equipment referred to in the Quotation. The Metering Equipment will be fit for purpose and installed using reasonable skill and care.
5. LIABILITY & FORCE MAJEURE
5.1. Neither The Company nor You will be liable (whether in tort or in contract) to the other party for loss of revenue, goodwill or profit, or any consequential or indirect loss thatmay arise from any breach of The Contract or from any act of negligence or omission within it.
5.2 The Company’s liability to You howsoever arising, whether in contract, tort (including without limitation negligence, breach of statutory duty or other tortious act omission or default), by way of contribution or otherwise, shall be limited to 100% of the Price. All warranties on the part of the Company in relation to the Works other than those expressly set out in this Contract are excluded.
5.3 Unless specified in our Quotation, The Company will have no liability or responsibility for the Outlet connected on the customer side of the meter and/or metering equipment.
5.4. Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure results from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended, but if such circumstances prevent the Company from fulfilling its obligations under the Contract for more than 180 days, then the Company has the right to terminate the Contract immediately by giving written notice to You.
5.5. In the unlikely event that the Works Provider should cause any damage or loss to occur in the course of their activities, be these on our behalf or not, then The Company does not accept any liability for such damage or loss.
5.6. With regard to injury or death no part of The Contract shall have any bearing on the liability of The Company or You.
6. TERMINATION OF THE CONTRACT
6.1. In the event of the following:
- you are not able to pay Your debt(s) to The Company in full or
- become insolvent or
- materially breach The Contract, the Company reserves the right to terminate The Contract upon giving you written notice. Such termination shall not prejudice any rights that may have under the terms of this Contract.
7. DATA PROTECTION AND PRIVACY POLICY
7.1. By requesting a quotation from The Company (whether or not it is accepted) you give due consent that we may store such data as We, or the companies we work with, require for the purpose of controlling credit, preventing fraud and routine account administration.
8. OTHER MATTERS
8.1. Should you wish to assign The Contract, then this can only be done after receiving written consent from The Company. The Company reserves the right to subcontract, transfer or assign its obligations and rights in The Contract to any third party.
8.2. Any notices sent must be by email or post. Delivery is considered to have been received two days after despatch.
8.3. Notwithstanding any previous communication between the parties, whether written or verbal, this agreement constitutes in full The Contract entered into between You and The Company.
8.4. Notwithstanding references in any provisions of this Contract to a third party (whether by name, description or as a member of a class), the Parties do not intend such provision to be enforceable by the third party in its own right. No party other than a Party to this Contract shall have any right to enforce any provision of this Contract pursuant to the Contracts (Rights of Third Parties) Act 1999.
9. APPLICABLE LAW
9.1. The Contract shall be governed by and interpreted in accordance with English Law, and the Courts of England and Wales shall have jurisdiction in relation to all matters under or in connection with this Contract.
10. SEVERANCE
10.1 If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or partprovision shall be deemed deleted. Any modification to or deletion of a provision or partprovision under this clause shall not affect the validity and enforceability of the rest of the Contract.
10.2 If [one party gives notice to the other of the possibility that] any provision or part-provision of this Contract is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision
11. WAIVER
11.1 A waiver of any right under the Contract or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
12. CREDIT / DEBIT CARD REFUND POLICY
12.1 Refunds will only be made back on to the original debit or credit card used in the policy purchase. If this is not possible (for example if your card has expired) we will send you a cheque. Credit or debit card refunds will complete within 3-5 working days. Cheque refunds may take up to 28 days to process.
13. APPLICATION AND CONSULTANCY FEES
SunUtilities may charge a application fee and/or a consultancy fee for organising and managing the application/quotes for the services. The customer will be informed about these charges before a quote is issued. The charges would have to be paid in full before any quotation is issued.
The fees are non-refundable and could be in some instances be discounted off the the quote if accepted by the customer. This is to be agreed between the customer and Sunutilities Group ltd.
Contact Us
Address: 1 Brunel Way,
Slough SL1 1FQ
Tel: 02089355512
Email: contact@sunutilities.co.uk
Slough SL1 1FQ
Tel: 02089355512
Email: contact@sunutilities.co.uk